This hotel had attentive and very helpful staff, a clean environment, and fabulous comforts in the suite, especially with a private bath on the balcony.

fairly clean place & attentive staff. fashionable standard room with the tub, a private bath and the spectacular view. stunning and wonderful location, a 10-15 minute walking distance from niagara golf trail. really nice restaurant, for dinner. clean pool, parking on site. honestly no complains at all.

My family room had a safe box, a mini bar, and central heating. The location was beautiful and amazing and the private parking was on-site.

The breakfast is fresh and varied, providing a delightful start to the day. the location is marvelous, conveniently situated near shops, the shopping area, the train station, and the main street. the units are stylish and elegant, featuring a private bath on the terrace.

Exceptional hotel, I thoroughly enjoyed rich breakfast!

The stay was absolutely special. Everything was nice, and it had great wi-fi. The place had a family atmosphere. The room was great-sized and fancy with coffee & tea making machines and a refrigerator. The hotel was in a beautiful location so close to water fall gardens as well as the town center.

This hotel offers impeccable service and convenient onsite parking, making it a fantastic choice.

Kinosaki Onsen Nishimuraya Hotel Shogetsutei served as an excellent home base for our trip. the staff was attentive and caring, and the place was clean. Its location was amazing, right next to the town center, and near a beautiful waterfall and forest. It was also conveniently close to the other shops in town. We particularly enjoyed the freshly made breakfast.

My stay here was truly memorable for one night. the location is amazing and stunning, perfect for dining either in-room or at the restaurant. It met every demand and is conveniently close to Nishimuraya Shogetsutei and other shops in town. I booked a twin room with a beautiful view of the garden.

Beautiful facilities, Amazing Onsen, Breathtaking view, Funny and attentive staff, Fantastic stay, Best breakfast ever.

Don't have any issues at all.

We loved everything about our stay, from the comfortable and spacious room to the amazing kaiseki dinner. The staff was incredibly friendly and accommodating, making us feel welcome at all times. The hotel facilities were top-notch, including a beautiful onsen with private options on the terrace, and the cleanliness was impeccable. Even the location, in a remote area close to the main street, was perfect for a peaceful and relaxing getaway.

Nothing.

The location was stunning, with beautiful views of the snow-covered mountains. The rooms were spacious and comfortable, with all the amenities we needed for a relaxing stay. We also enjoyed the delicious food, especially the fresh seafood dishes. Plus, the hotel had convenient shuttle transportation to nearby attractions.

There were no special events or festivities to celebrate the holiday, which left us feeling bored and unengaged. the staff seemed distant and uninterested in helping us make the most of our stay.

I had the most wonderful experience at a traditional ryokan in Kinosaki Onsen. The private onsen and delicious Kaiseki dinner were highlights. The spacious and comfortable room, along with the excellent service, made my stay truly memorable. I also appreciated the hotel's communication about my food allergy. I highly recommend this hotel for an authentic and unforgettable Japanese experience.

I was impressed by the attentive and friendly staff at this hotel. They went out of their way to make sure we were comfortable and exceeded our expectations. One member of the staff even rearranged our table and futon, ensuring that everything was perfect for us. Additionally, the hotel's onsen facilities were top-notch. We had the opportunity to try a few public baths, but we found that the ones at this hotel were our favorites. The outside bath, surrounded by rocks, provided a peaceful and relaxing experience. The hotel even provided towels, moisturizers, and glucosamine gels for joint pain, which was a thoughtful touch. Lastly, the rooms were spacious, clean, and boasted amazing views. The futons were comfortable, and the private bath on the balcony was truly a highlight. this hotel provided excellent value for the price we paid.

Nothing to improve – everything was perfect.

This hotel really exceeded my expectations. the location is absolutely stunning. Situated in the mountains with a river in front, it provides a serene and peaceful atmosphere. The rooms are something else, especially the ones with a private bath on the balcony. It was such a luxury to relax in the tub in my very own tiny private garden. Secondly, the attention to detail by the staff was incredible. They provided excellent service and were always attentive to my needs. Lastly, the breakfast was delicious and offered a variety of options that left me satisfied for the day.

No improvements needed, everything was perfect.

The hotel is not very centrally located but still a great base to explore the town. It is situated in a peaceful garden area, away from the bustle of the city center. The rooms are spacious and come with private bathrooms and beautiful views of the mountains. The breakfast spread is satisfactory and the service provided is decent.

The staff struggles with speaking English and this causes problems in communication.